[Resolved] Redbus — refund not received

vasekarrohit

from pune, Maharashtra

Address:

Hingoli, Maharashtra

Hello team,

I have booked the purple bus from basmath - pune on[protected].

But today i received a call from nanded office that your bus has been cancelled and i have checked online the bus is not cancelled.

Please escalate this issue with purple service.

Please find my below ticket:

*redbus mticket*

Please present this mticket at the time of boarding.
Route: *basmath* to *pune*
Ticket no: tm[protected]
Pnr: *71088503*
Travels: *prasanna purple*
Departure: *09:30 pm feb 10, 2018*
Seat numbers: *15*
Original fare: rs.863.0
Redbus discounted fare: rs.849.7
You saved: rs.13.3

Boarding point: *shrinath travels, basmat*
Landmark: shrinath travels, basmat
Address: shrinath travels, basmat
*boarding point contact: [protected], 234120*
Prasanna purple customer care:[protected]/1/2/3/4

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Mar 18, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Feb 11, 2018

Updated by vasekarrohit redBus team

Please provide me the update in the above issue..!

Verified Support

Feb 11, 2018

Red Bus Customer Care's response Dear Rohit,

Greetings from redBus!!!

As informed on the call, your bus was canceled by the bus operator and the alternative bus is arranged for today's journey as per your request. Please contact the bus operator Mr.Sainath on [protected] for any further assistance.
Please feel free to reach us at [protected]@redbus.in for any help in future.
Regards,
Team redBus.

Feb 11, 2018

Updated by vasekarrohit Hello team,

I don't received any message and who is Sainath???????.

Please refund my money I don't want any alternative bus..!

Feb 11, 2018

Updated by vasekarrohit Hello team,

redBus team .! I need my refund back or send me your manager's contact number.

This is rediculios way to behave with your customer.

Feb 12, 2018

Updated by vasekarrohit Can you please provide any updates

Feb 13, 2018

Updated by vasekarrohit Redbus team,

Could you please provide update on the above issue

Feb 15, 2018

Updated by vasekarrohit Please provide update on this issue