[Resolved] Redbus — refund not received | |
Dear sir/ma'am My name is rahul a dsouza. I had booked a ticket on 9th august for a journey from bangalore to mangalore on 17th august in sri adinateshwara roadlines at a cost of rs 850.00 through tez upi, for the passenger named sachin vas. Your customer support has been useless and has been just beating around the bush. Even though i have given all the bank details and transaction details, you have not addressed my issue. Everytime i call, you tell me that my issue will be resolved by the end of the day. I wonder when that end of day will come. It's sad to know that red bus has a terrible customer support, especially being good bus booking app. I will look for other means henceforth if my issue isn't resolved. My booking id was :[protected]. Was this information helpful? | |
Sep 29, 2018 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Aug 24, 2018 Red Bus Customer Care's response Dear Rahul, Greetings from redBus! This email is regarding your query for the failed transaction[protected]. We've escalated the issue to the concerned team, we regret to inform you that it is taking longer than usual to resolve your issue. I understand that this delay may be causing an inconvenience to you, and I am truly sorry. We are working on this matter on priority, currently. We will keep you informed on any updates that we receive. Your patience is appreciated. Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. Have a great day! With thanks, Team redBus Verified Support Aug 29, 2018 Red Bus Customer Care's response Dear Rahul, Greetings from redBus! Thank you for reaching out to us regarding the refund status of your transaction[protected]. I understand that this transaction failure and a delay in receiving the refund would have caused an inconvenience to you, and I am truly sorry. Due to a very rare technical error, when you attempted the transaction this amount was deducted from your account but, did not reflect in our account. Had we known about this, our teams would have tried reaching you promptly regarding the refund of this amount. Unfortunately, we only became aware of this when you lodged your complaint with us. We assure you that our technical team is constantly working with payment gateways to resolve such issues. The refund for your transaction has been initiated from our end on 28th August 2018, to the mode of payment used by you. Details of the transaction are given below: • Refunded Amount: Rs. 850/- • Refund Reference no.:[protected] In case, you do not receive the amount within the designated time period, you can contact Refund Reference No. given above. Once again, I thank you for choosing redBus and hope you accept my sincerest apologies. Have a great day! With thanks, redBus | |
 1 Comment | |
Comments
It's been close to 20 days now. What is taking you so long to initiate a simple refund. You have all the details necessary.
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