[Resolved] Redbus — refund not received

nrkale

Address:

411028

TIN - TNB[protected]
Pune-Amravati, Date of Journey - 24/10/2019
Travels - Hari Om Travel Agency
Booked on - October 13, 2019
Cancelled on - October 20, 2019
Refund Process Email Received on - - October 20, 2019
Final Refund Amount - INR 4798

I tried to contact using customer care number several times but it does not let me connect to customer care. I have replied using refund process email but it says that inbox is unattended.
Payment was supposed to be done on 2-7 working days. I did not receive the payment yet.

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Mar 1, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 13, 2020

Red Bus Customer Care's response Hi,

Greetings from redBus!

We did verify the details against the transaction cancellation. The refund amount of Rs. 4798.80/- was processed to the original mode of payment on Oct 22, 2019, against the reference number:[protected].

In case the refund is not received, please check with your respective bank for the same with the reference details shared.

Note: We never ask for UPI PIN or Account details over the phone. Please do not share the same.

Thanks and regards,
Team redBus!