[Resolved] Redbus — refund not received

[Resolved] Redbus — refund not received

D DHIRAJ KAKADE from Powai, Maharashtra

I booked my bus ticket by redbus on 7 march 2020 (Ticket number (Tin): tp[protected] from pune to amravati and tckt amount was 2602/- rs. And cancelled it on 6 th march But my problem is that still i have not received that refund amount in my bank account and in received cancellation mail you mention that i will return that amount within 5 days Why they are not refunding my cancellation amount and my request is to please refund my money. Please give me response as soon as possible. Was this information helpful? No (0) Yes (0)
Apr 24, 2020 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Mar 24, 2020 Red Bus Customer Care's response Hi Dhiraj, Greetings from all o[censored]s, here at redBus! Thank you for reaching out to us regarding the refund status for your ticket id TP[protected]. I understand that this experience may be causing an inconvenience to you, and I am truly sorry. As discussed on the call, your refund is stuck with the payment gateway. We have escalated this matter to them and they have assured us that they will be processing your refund shortly. Please wait for 5 - 7 working days for the refund to reflect into your account. Do let us know in case you don't receive it by then. Thanks again for reaching out. Details of the transaction are given below: • PO No. :[protected] • Refunded Amount: Rs. 2162.8/- Since the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank. I hope this response was satisfactory. Once again, I thank you for choosing redBus and apologize for any inconvenience caused. Have a great day! Take Care, Team redBuddy Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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