[Resolved]  Redbus — Refund not received

Address:Red bus delhi

My booling mobile number is [protected].
I have booked ticket from muzzafarpur to delhi on 15 dec 2021.
Go air bus, the bus operator called me and said to me that bus is cancelled today and your money is refunded by redbus soon. But i said them there were no cancellation msg received yet then they said you received it as soon as possible. After this i called redbus and confirmed then about all the situation they after some time confirm me about the canceled bus and wait for 72 hours for refund. Then after 5 days i check i don't get any money form them and when i called red bus they said to me bus was scheduled right time and bus was not cancelled.

Now i'am giving you a warning if my matter not cleared in between 72 hours then its not good for both redbus company and that bus services.

I will get you in court and making red bus service feedback that much poor you cant think.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jan 26, 2022
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Dec 26, 2021
Red Bus Customer Care's response
Hi,

Greetings from redBus!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!
Verified Support
Mar 08, 2022
Red Bus Customer Care's response
Dear Udyesha,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number D6PZZ4AD.

We understand how troublesome an experience it has been. Please be rest assured, the feedback has been noted and shared with Go Air Bus service.

As shared during our phone conversation, happy to share that the bus operator had provided a complete refund. The refund has been initiated from our end back to the source account.

Thank you for your confirmation of the refund receipt.

Stay safe, stay healthy!
Akanksha
Your redBuddy
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Red Bus
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    67%
    Complaints
    3906
    Pending
    278
    Resolved
    2490
    Red Bus Address
    Domlur Layout, Karnataka, Bangalore, Karnataka, India - 560071
    View all Red Bus contact information