Redbus — Refund not received

Redbus — Refund not received

S Sanjaibbbb Jun 20, 2023 Jul 17, 2023 This thread was updated on Jul 17, 2023

I booked bus tickets from Lucknow to Haldwani for 9th of June 2023. But it got cancelled by the operator and they told that refund will be received in 5-7 days. I got a mail that refund has got initiatedbut I have still not received any money. It has been moe than 10 days now. +1 photos Was this information helpful? No (0) Yes (0)
Red Bus customer support has been notified about the posted complaint.
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Red Bus Customer Care

from Bengaluru, Karnataka

Jul 17, 2023

Verified Support

Dear Sowmya,

Greetings from redBus Team!

Thank you for reaching out regarding your ticket number TS6X93578387.

As we discussed during our phone conversation, we are happy to inform you that the amount has been refunded to the original source of payment used by you. A screenshot of the refund initiation from our end has also been attached for your reference.

As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus.

Below the refund details:

Refunded Amount: Rs. 4255.8/-
Initiated on: 9th June 2023
Source: Original mode of payment
ARN Reference Number:[protected]

Image_[protected]_12-21-31.png

If you do not receive this amount within the expected time, please reach out to Bank customer care team using the number mentioned on the back of your card with the above provided refund reference number. In case this payment was made using a credit card, please check the previous statement/unbilled transactions before reaching out to the bank.

Stay safe, stay healthy!
Your redBuddy