[Resolved] Redbus — refund not received for my cancelled ticket

manash02

Address:	Chennai, Tamil Nadu
Website:	redbus

I have booked two tickets from chennai to sankarankovil on 20th Dec, 2019 ( Ticket number: TNDF[protected]. The journey was scheduled on 13th Jan. I Cancelled the ticket the next day( 21st Dec, 2019). The

The total refund money is 1999.8.

i have not received my refund yet for my cancelled ticket and in the mail i received you mentioned that i will get refunded within 5-7 business days.

I request you to refund the money as soon as possible

looking forward for your response

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Feb 25, 2020

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 24, 2020

Red Bus Customer Care's response Hi,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund status for your ticket id TNDF75370607.
I understand that this experience may be causing an inconvenience to you, and I am truly sorry.

Upon receiving your query, we re-checked our internal systems and the payment gateway to re-confirm your refund status. Both checks indicate that the refund has been successfully processed by redBus on 21st December to the mode of payment used by you for this transaction. As mentioned, in our previous mail, we are sharing the details of this refund once again.

The refund for your ticket has been initiated from our end on 21st December to the mode of payment used by you for this transaction.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 1999.80/-
• ARN No. or Refund Reference no.: [protected]

Since, the refund period has transpired and you have not received the amount yet, we request you to get in touch with your bank with the help of the ARN / reference number shared above.

A screenshot of the Refund Initiation from our end has been attached for your reference.

I hope this response was satisfactory.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redbus.in/info/redcare.

As this response has been logged in our system, you will receive an email stating that your case has been closed.

Once again, I thank you for choosing redBus and apologize for any inconvenience caused.

Have a great day!

Take Care,
Thokchom
redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.