[Resolved]  Redbus — refund not received since 20 days for cancellation of ticket

I booked a ticket from banglore to hyderabad in kgn travels, travel date was 9 th august
Redbus mticket
Route: bangalore to hyderabad
Ticket no: tm8x53359573
Pnr: 9344kt4r
Travels: kgn travels
Departure: 08:50 pm aug 9, 2018
Seat numbers: c1
Redbus discounted fare: rs.940.5

I have cancelled the ticket and yet not received my refund and it has been 20 days. Please help me get my refund
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Sep 22, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Aug 22, 2018
Red Bus Customer Care's response
Dear customer,

Greetings from redBus!!!

We have already initiated the refund on 7/8/2018 for the cancellation of ticket id: TM8X53359573.

Kindly request you to check with your bank and write a mail to contact.[protected]@npci.org.in for further details.

Please be rest assured the refund process is complete from the redBus end.

With regards,
Team redBus
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