Redbus — Refund not recieved for not travelling in bus

Address:

Coimbatore, Tamil Nadu

I booked a ticket through red bus in a travels called Nita travels in Coimbatore. After booking the ticket, in the ticket there is no detail about boarding point also there is no contact number. I tried to contact the red bus customer care to get the details of the operator, But i didnot get. I enquired many travels regarding that bus boarding point, but i couldnt find. Finally i missed the bus. Now they not willing to give refund amount for that.They telling I am not eligible for refund.