[Resolved] Redbus — refund of booked bus ticket

hrishi kumar

from Mirzapur, Uttar Pradesh

Address:	Lucknow, Uttar Pradesh, 226016
Website:	Redbus.com

I have booked trip from Lucknow to delhi on 6 July 2018 by K.K. TOUR & TRAVEL and bus number which I got through text is K.K Tours Travels

Track live location of YourBus at https://goo.gl/ibHWPr.

BusNo: UP22T9869
ServiceNo: Lucknow-Delhi
SeatNo: 3
And when I reached on bus stop destination the bus had gone already and after several calls on customer care to red bus they made to raise complain and refund my money by talking to their dedicated team but I got this text..
Hi Rishi kumar!
We have resolved your service request #4616457 on Bus Operator Service. Hope you are satisfied with redBus support.
How they can send me this message before resolving my issue.
I just want my money back as soon as possible.

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Aug 30, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Red Bus Customer Care's response Dear Hrishi,

Greetings from redBus.in!

Ticket ID : TM[protected]

We would like to inform you that the refund for the above ticket has been initiated on July 08, 2018 and the same should have reflected by now. We request you to write to contact.[protected]@npci.org.in for further assistance.

We request your co-operation in this regard.

Thanks,
Team redBus.