Redbus — Refund of cancellation of the bus without any prior notice

Address:

B36, block11, first floor, old Rajendra nagar, opposite metro pillar no 125,pusa road, new delhi 110005

Hi team,
We booked red bus service janrath . Our boarding point was anand vihar bus terminal. Our time of boarding was at 4:00pm on 21 april 2021. We were waiting in Boarding point from 3:30 pm on 21 April 2021. We waited till 4:08 pm and called the contacts which were provided by Redbus. A person asked details and said that Bus has been cancelled and there isn't any alternate arrangements. So it was expected Atleast a prior information should have been sent. This is totally unfair. It is your responsibility to inform us properly on bus details. We want immediate refund of the money paid.
Ticket number: TQ5J97849468
Booked tickets for 3 people.
Total fare: 4721
Should we cancel our trips because of your irresponsibility?
I would like to get response immediately.
Regards,
Namita chaudhary