[Resolved]  Redbus — refund of cancelled ticket not getting transferred

I booked a ticket 2 months ago, the bus operator cancelled the service few hours prior to the bus departure. The full amount was processed for refund. I called up redbus to get an option of refund through other process as the card i used is been closed. Redbus clearly said the only other option is wallet and i have to use it within 6 months. That too for my money which they don't have any other option to revert back. Why should a company tell me that i have to use this much amount in this time period and that too using their platform only just because they fail to refund it. And the only thing i can do using the amount is either book a bus, hotel or recharge a prepaid account. I don't have any use of these services provided by them.

Attached is the screenshot from redbus

Trip id: tn9g77793376