Redbus — refund of rs477 for cancellation of bus by the operator

Ticket amount = 477rs. I booked a ticket for sunday[protected] from rajkot to udaipur and the bus got cnacelled because of some strike at rajasthan by the state road transport services). I was informed about this during the time of boarding. There was no further option of ticket cancellation. I suffered a lot because there was no any other bus at that time. The bus operator gave in writing and committed that the whole amount will be refunded once a complaint is being lodged. I have complained about this since last 3 days but no any reply from redbus team. Kindly refer to the attachment and refund the whole amount to my account as soon as possible.
The ticket number is tmah74891370.
From samikshya tripathy