[Resolved] Redbus — refund of ticket cancelled amount

Baspondy

from Chennai, Tamil Nadu

Address:	Pondicherry, Puducherry
Website:	cosumercomplaints.in

I cancelled the ticket booked from pondicherry to chennai via ecr route in prtc bus on 21.07.2019 departure by 4.30am. When i cancelled the ticket i received message that rs.240 will be refunded with in 4/days, but so far i have not received, the ticket number p710599 please arrange for crediting the refund amount in my bsbi account. Baskaran i received message that the amount will be refunded by monday ie yesterday, even in the customer call service i could not register the complaint since i don't receive reply, please arrange my 1st enquiry registration number 9770034

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Aug 31, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Jul 30, 2019

Updated by Baspondy I have posted in detail my complaint

Verified Support

Jul 30, 2019

Red Bus Customer Care's response Hi,

Greetings from redBus!

On checking we see that refund of Rs 240 for ticket id TN8H98165353 has been processed back to payment source on 20th July 2019. Refund will reflect back in your account in 7 business days as per standard banking procedure. Kindly wait for refund credit as per the time line shared. ARN for refund is 75503729205031614010219 . We request you to contact relevant bank with ARN shared for more information on refund.

Thank you,
Team redBus