[Resolved] Redbus — refund of ticket not travelled due to bus delay

meghna saxena

from Jamnagar, Gujarat

Website:

Redbus.in

I had booked bus ticket through redbus platform for travel on 5th may 2019 from rudrapur to delhi. The bus was scheduled to depart at 11.30am from rudrapur and i had reached at 11.20 for the same at communicated location. With only a helpline number shared with bus time, nothing else was informed about bus delay, conductor contact number etc. Upon calling the redbus helpline number more than 20 times, but answered only thrice, all i was told was to contact the bus depot info centre (I already had, with no new info shared there) and wait for 20 min.
I waited for an hour and finally had to leave on my own since i had a flight to catch at 12.30.
I did not travel on the ticket and informed the conductor when he called at 12.40pm that i had left already.
I want a refund for my unused ticket.

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Jul 5, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Red Bus Customer Care's response Hi Meghna,

Greetings from all o[censored]s, here at redBus!

We tried reaching in your given number however, we are unable to get in touch. We request you to please provide an alternate number or a convenient time to get in touch with us via [protected]@redbus.in or you can write to us in the given link https://www.redbus.in/info/redcare. We'll be happy to help you out.

Once we receive these details, we will work on the resolution.

Once again, I thank you for choosing redBus.

Have a great day!

Look forward to your response.

With thanks,
Team redBuddy