[Resolved]  Redbus — Refund policy violation by REDBUS

Address:

Mumbai City, Maharashtra

I booked a ticket via red bus on Friday morning i.e. on 14.11.2014 XXXX Ticket No.: TGCA39545652/PNR No.: 22675994, but somehow my plans gets cancelled on the same day of travel, I tried to cancel my ticket by calling them on their customer care no. # 39412345 by 3:00 PM its self but I’m not able to connect with them as there is some problem in the line so after wasting my 30/35 mins, I put a mail to red bus to cancelled the ticket on same day i.e. Friday 14.11.2014, 3:43 pm, so as per policy I’m supposed to get a refund amount of 25% of booking amount. I wrote 10/12 mails to customer care about the same, but they always telling the mail was send after 3:45 PM, so they can’t refund as per policy, however when I send a copy of my send mail which is reflecting clearly the send mail time is 3:43 PM. So as per Redbus policy I’m supposed get the refund amount, but they are not responding to my mails anymore. I already send 3 reminded mails for this, but still they are not responding. However it not fault if there customer care no. are not working, if it was in working status then I should had done my cancellation by 3 PM only. However it’s by mentioned by redbus that due to some technical reason some time no. don’t work. So why a customer need to suffer about it. Request to please suggest me how to take this further. Thanks, Sumeet Sah M: +91 [protected]