[Resolved]  Redbus — Refund the amount paid

Address:	Coimbatore, Tamil Nadu
Website:	www.redbus.in

Dear Sir/Madam,
I, Rajapalanivelu, residing at 45, MGR Street, Vadavalli, Coimbatore, had to attend a function at Trichy on June 4, 2017, for which I booked a return ticket in City Travels through Redbus for June 5, 2017 early morning, as I had been a regular customer of Redbus and City Travels for several years. It was booked on May 23, 2017 and I received a confirmation message from Redbus. But in between my busy schedule I did not open the message and went through the content. On June 4th, after the function was over, I just opened your message to verify the boarding place and shocked to see that the date was mentioned as 12:29 a.m. June 4th instead of June 5th (See Attachment). I immediately contacted the "boarding point contact care" of City Travels that was found in their confirmation message ( [protected] ). The person who attended the call simply said that there is no chance of doing anything as the bus left that day morning itself (without verifying it). As I had to leave Trichy that day itself, I found no time to make a complaint there at Trichy and I booked again in RKT Travels through Redbus (Departure at 10:00 p.m. ) on June 4th for my return trip. On the way to Coimbatore, while I was travelling in RKT bus, by around 01:16 a.m., 2 min., 28 secs.(June 5th), I received a call from City Travels ( +[protected], Trichy, stating that the bus is waiting for us at the boarding placed in Trichy and they said the tickets are booked only for June 5th. He also said that cancellation also cannot be done. I was really upset of their poor service. I lost my money because of their confirmation message with a wrong date and because of the irresponsible answer from the "boarding point contact care" of City Travels at Trichy. So, as the mistake is clearly made by both, I request you to help in refunding my money at any cost. Hope you would do the needful.

Expecting your reply ASAP,
T. Rajapalanivelu B.E.
E-mail ID: raja.[protected]@yahoo.com
Mobile Number: [protected]