Redbus — Refunding money

Dear sir/madam
We had booked one ladies seat from bangalore to kumta on 14th April 2022 at 9:25 pm through redbus.com. pick up point was southend circle. When we called driver naveen he told due to traffic he ll be late for half an hour and told us to wait near clock tower in south end circle. After 10pm there was no call from driver. We called him back. He told he already reached majestic. We get shocked how he could left without pickup. When we called office they told come to majestic we ll make some arrangements. It was almost 11pm. No cabs auto were ready to come majestic. When we asked for refunding they are telling to contact redbus. But we are not able to contact redbus. We have paid 1575 rs including gst. Kindly help us to get out money back.

Waiting for your reply,
Thank you.