[Resolved]  Redbus — refusing to give me a refund

We recently wrote to Civa bus to claim compensation for a bus journey that was cancelled with no warning due to strikes. This left is in a very dangerous situation, in the middle of a strike zone in Juliaca with people smashing glass and burning tyres in the middle of the street and an abandoned bus station with no understanding of what was going on - not even a note to say there were no busses! We were completely stranded in Juliaca.

Had we been warned about this by REBDUS we would not have travelled to Juliaca but stayed in Puno where it was safer. We even recieved confirmation from Redbus 24 hours before to say that the bus was still in service and to confirm our tickets.

We tried to call, email and sent facebook messages but no response. We therefore had no option but to walk 4 miles through a dangerous city to the airport, with 13kg backpacks. We were terrified.

(Redbus) and CIva bus both state in their company policy that your customer's safety is important - this is very clearly a lie.

CIVA bus are telling me that because I booked via Redbus that I have to contact them for a refund or compensation. Redbus are saying that it is CIVA's problem.

We are no longer in Peru and so need a refund - not credit towards another bus.

Date of incident: 29/05/2018
client number: 73796
Desirable resolution: Refund
Bus journey - Juliaca to Puerto Maldonado 9pm

Thanks for your help!