[Resolved] Redbus — Regarding amount not refunded

[Resolved] Redbus — Regarding amount not refunded

V velsrajkumar May 23, 2022 Jun 14, 2022 This thread was updated on Jun 14, 2022

I have booked bus from Red bus app from Pallapatti to Chennai on[protected], but the bus has been cancelled ny the operator Swasti travels. I have initiated the refund of Rs. 1470/- said by Red bus app. But till now the amount has not been refunded. Also whenever I enquired the customer care they said it will be resolved in two days, two hours like that. But it has not happened. Merely one month has been over, but my amount has not been received . Kindly look into the issue and refund the amount. My ticket details - TR5P56191878 +2 photos Was this information helpful? No (0) Yes (0)
Jul 28, 2022 Complaint marked as Resolved Red Bus customer support has been notified about the posted complaint. Verified Support Jun 04, 2022 Red Bus Customer Care's response Hi, Greetings from redBus! We are checking on your concern and we will get back to you soon with updates. Please allow us some time. Thank you Team redBus! Verified Support Jun 14, 2022 Red Bus Customer Care's response Dear Divya, Greetings from redBus Team! Thank you for reaching out regarding your ticket number TR5P56191878. As we discussed during our phone conversation, we are happy to inform you that the amount has been refunded to the original source of payment used by you. As per the standard banking procedure the amount will be refunded within 5 to 7 bank working days in the name of IBIBO Group Pvt/redBus. Below are the refund details: Refunded Amount: Rs.1470/- Initiated on: 13th June 2022 Source: Original mode of payment ARN Number:[protected] If you do not receive this amount within the expected time, please reach out to Bank customer care team using the number mentioned on the back of your card with the above provided refund reference number. Stay safe, stay healthy! Team redBus
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