Redbus — Regarding my refund

Dear Sir,

I booked a car on 21st April, 2022 from Ahmedabad to Mount Abu (booking if 16505J2KVYZP) by paying advance of Rs. 702 as advance for booking. Immediately I cancelled after booking without wasting a single moment.

I was shocked to see Rs. 585 been cut and only 157 was refunded to me.

I want to mention following points:

1. While booking, it was no where mentioned that the car is non ac car. I am attaching the screen shot for the same and after the booking it was shown as non ac car. In the general information its mentioned AC will be switched off in hilly area. So it is deemed that in the non hilly area it will be on.
2. The cancellation and refund policy mentioned is as per the attached document.
3. However while cancelling the policy, the amount cut was inappropriate and not justifiable.

I am a non working person and loosing so much amount is a real concern for me. Please consider my case and refund me the balance amount. You can consider cutting little amount as cancellation fee.

Please find attached the required documents. I request you to consider as my request and pay me the remaining amount.