Redbus — regarding refund

Address:

Lucknow, Uttar Pradesh

I had booked from kanpur to jaipur on 1st june 2015, that was shatabdi bus service (Ticket no: TH6W26539463 PNR no: 2TG2Z2S).Because of some fault in bus it got cancelled and I managed to go to jaipur by some other bus service.I called Red bus customer care service on 2nd june regarding it and gave the number of ROYAL TRAVELS ([protected]) to confirm the cancellation of bus.One week passed no response.My service request number given to me "[protected]"I called them again and they told me that your refund of rupees 1198 will be done within 2 days.another 10 days passed I called them again they told me that there is no confirmation for the cancellation of the bus.What the bull is this. So red bus service is gud till the bus dont get cancelled, once bus gets cancel you may have to asked for refund for many times and may be they will give you in 2 to 3 month.I thnk better not to book from this bus service.Very cheap response.