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[Resolved]  Redbus — Regarding Refund due to bus unavailability

I had done booking of HRTC bus from Baijnath(H.P) to Delhi on[protected]. The bus service was not available at that time. I have already talked to redbus in chat regarding this matter. They said that the refund will be provided by HRTC but as I contact HRTC Headquarters they said that you have done booking from redbus portal, therefore, the refund will be given by redbus, not by us. I have tried all ways to contact redbus but no response came from there side. So kindly refund my amount as soon as possible.
Ticket number- TP4C95120096
Regarding Refund due to bus unavailability
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Oct 23, 2020
Complaint marked as Resolved 
A call came from Redbus officials and they said that the refund will be initiated within 5-7 days. After 3 days I got my refund back. Thank you for helping me in resolving my issue..
Oct 13, 2020

Complaint Status

Red Bus customer support has been notified about the posted complaint.
Verified Support
Oct 20, 2020
Red Bus Customer Care's response

Greetings from redBus!

As discussed on the call, we have addressed your concern. Thank you for reaching out to us.

Team redBus!

Note:- We never ask for UPI PIN or Account details over the phone. Please do not share the same. 
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