Redbus — Regarding refund of payment

Address:

5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 74, Bengaluru, Karnataka - 560008.

Sir I have booked red bus ticket on 22/05/22 my journey is From Gurgaon to Varanasi my boarding point is IFFCO chowk in Gurgaon at 5PM.As I am new to Gurgaon so I choose nearby location for my boarding point. Suddenly a call from red bus operator regarding bus failure and time change. At that time they not inform clearly about my boarding point. At 6PM they text me about boarding point which is Mayur vihar extension Delhi which is very far from my room due to bad weather and heavy traffic I am late. But continuously I am in contact with bus operator he guide me how to reach from my room to new boarding point. Bus operator told me that I reached boarding point half an hour late but also assured me that they wait for me. Suddenly bus driver call me and say bus starts from its point so don't come. At that time I contact red bus customer care but there is long waiting at that time. Now after too many mail and telephone call the refused for my refund.
Kindly help me