[Resolved] Redbus — regarding refund of ticket price due to no availability of bus

Brij Bihari Dubey

from Gurgaon, Haryana

Website:

redbus.in

I had to travel from delhi to lucknow at 6:00 on[protected] using following detail by ashok travels (Regd.).
Ticket no: tkcs89284230
Pnr no: c24958by

But no bus arrived to take us at boarding point mentioned and no communication was being made regarding this by travel agency. Even my calls were not being responded and no alternative was suggested finally i have missed my trip. Please refund the amount as soon as possible as i have finally not traveled due to transporter's blunder.

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Jan 13, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 13, 2017

Red Bus Customer Care's response Hi Brij,

Greetings from redBus.

Ticket - TKCS89284230

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback in this regards. We have also asked him not to ensure that such instances never occur in the future.

We are committed to ensuring a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the refund. The amount will reflect in 7 bank working days to the source account.

We are sorry again for the distress!

Team redBus.