Redbus — reporting time and departure time wrong in redbus

Address:

Dindigul, Tamil Nadu

Dear sir/mam, i m a passanger who was traveled yesterday from palani to tuticorin with redbus ticket, the complaint was, i had booked two tickets from palani to tuticorin through this redbus and i got the tickets from aarthi travels on 26 th of this month at night 11.00pm reporting time and departure was 11.15 pm, But the travel agent told me that the travels time was 12.30 pm, how its happens in redbus the both time was wrong, i suffered lot with my wife and my small kid in the cold situation .please change the time . ticket details are: TH2N42369555 PNR:DCE52E06. actually the address and landmark also wrong.