[Resolved]  Redbus — request id: 9646439 (full refund of fare for ticket no tn8c[protected]

Address:

700110

This mail is in context to the telephonic conversation, i had multiple times with the concerned department of red bus with whom the complaint has been raised that the boarding point has been changed by the bus operator from bolpur to suri terminus/ilambazar, as there is construction work going on in the bolpur connecting way. So the bus operator mr. Anupam biswas (Mob :[protected]) called the next day of the ticket booking and also on 19th july 2019 and informed us that the bus would not be coming to bolpur, so we need to go to the suri terminus and board from there, and suri terminus is 40 kms away from bolpur, or we need to go to ilambazar which is also 30 kms away from bolpur.
Going to these 2 places is not possible in the early morning for us and it would result in extra cost added to our journey.
So immediately i had called the redbus customer care 2 times on 19th july and informed them everything.
The customer executive monika whom i called at 13:44 pm on july 19th raised this complaint[protected] with the concerned department.
And again to confirm the same whether my complaint has been escalated to the concerned department or not i had called again to the redbus customer service at 14:04 pm and got a confirmation for the same that my complaint has been registered.
After that i have received a call from the concerned department of red bus and i stated clearly about what is the issue i am facing and told them that i will not be cancelling from my side and i will be making alternative arrangements for my journey as there was no fault from my side and i expect full refund of my money without any cancellation charge being levied on the same.
So the concerned department informed that they will get back within 24 hours. And i possess the call recording of the same which i would be producing in future if i need to take this issue with higher authorities if my money would not be refunded.

On 20th july i still see the status on my complaint as "resolution in progress" and to know the status i called the redbus customer care again at 12:42 pm on 20th july, and i got some vague and irrelevant answers stating that i need to end till end of day for the red bus concerned department to revert back with the details.

To cut things short, i beleive i had booked the tickets by giving full fare, and due to any circumstances whatever it might be, i am not availing the bus due to change of boarding point from the operator side, i am not the one to blame and i would not be doing anything from my side, i will want you guys to take this matter very seriously and refund me my full money quickly without being ignorant.

I would expect full co operation from your side at the earliest.

Ticket details and call details are attached herewith.

I had mailed this whole thing but they gave called several times from aredbus listened to our concern and gave no resolution just promised big big things, i have all audio recordings.