[Resolved] Redbus — reschedule bus ticket but different amount is not paid

Akhilvhate

from Pune, Maharashtra

Address:	Amravati, Maharashtra, 444803
Website:	Redbus.in

Hi,
Recently Booked a ticket (TMCX[protected] which cost me 1050 RS then I recsheduled a ticket which has cost 905 RS but resheduled me difference amount

While booking I have 75 RS wallet amount which is also they should return
75 + 145 = 220 RS should be added to my wallet or my account.

Thanks and regards
Abhishek

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Jan 9, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 07, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from all o[censored]s, here at redBus !

Thank you for reaching out to us regarding your query.

I understand that this would have caused an inconvenience to you, and I am truly sorry.

We regret to inform you that as per redbus reschedule terms and conditions, the wallet offer amount cannot be carried forward to another ticket. For your easy reference we request you to kindly go through the terms and conditions in the link provided below:

https://www.redbus.in/info/termscondition.

For any other questions you may have or help with your future travel bookings please write to us using the link https://www.redBus.in/info/redcare.

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

With thanks,

Team redBus