[Resolved]  Redbus — rescheduling

Address:

400706

I had booked a ticket for my daughter vidula chavan bearing ticket number tn3q88007480, pnr ts[protected]dtwv/238032 to belgaum on 22nd february 2019.in the evening, she had some stomach problem and i wanted to reschedule her ticket from telsang travels. When i called the helpline at 6.15 pm, there was no information about rescheduling and i kept on pressing all options to know about rescheduling, in vain. When tried online customer help to reschedule, it said i cannot reschedule. The pick up was from nerul at 10.20 pm and there was enough time left to reschedule. The bus usually comes late at 11pm as i have travelled many times by the same bus.

Finally i searched the telsang travels number and called them to reshedule the booking. He told me that he cannot do anything.
This kind of treatment to the customers is not expected by a reputed organization by you.
I hope either you reschedule the ticket on 25th february or refund the amount to the card number.
I hope you will have some manager who can actually sort out such issues without wasting customer's time and causing inconvenience.
You should also give the concerned travels to do alternative arrangements from their side.