[Resolved] Redbus — Return of refund money for cancellation

1998Prosenjit

Address:

KALYANI GHOSHPARA,WARD NO. 4, P.O.- KALYANI GHOSHPARA, P.S.- KALYANI, DISTRICT- NADIA

I booked two tickets from New Delhi (majnu ka tila) to dehradun here is the information regarding the ticket[redBus mTicket
Route: Delhi to Dehradun
Ticket No: TPC[protected]
Passenger: Prosenjit sarkar (22, MALE)
PNR: TS[protected]TQOW/111179/Delhi-Dehradun, Service-1
Travels: Yolo Bus
Departure: 09:00 PM Dec 23, 2020
Seat Numbers: 8
Total fare paid: Rs.418.95
Boarding point: Majnu ka tila] and the other from dehradun to New Delhi ( Kashmiri gate) here is the information regarding the ticket[redBus mTicket
Route: Dehradun to Delhi
Ticket No: TPC[protected]
Passenger: Prosenjit sarkar (22, MALE)
PNR: TS[protected]DMEL/111185/Dehradun-Delhi, Service-1
Travels: Yolo Bus
Departure: 10:30 PM Dec 29, 2020
Seat Numbers: 8
Total fare paid: Rs.418.95
Boarding point: Dehradun Bus Stand
Landmark: Dehradun Bus Stand
Address: Rao Tour & Travels, opposite Majra Road, ISBT] but due to my cancellation of trip I cancelled both the tickets and I only got refund of one ticket while I recieved two mails from redbus that both my cancellation refunds has been credited by redbus. I cancelled it 3days ago and yet I haven't got the refund. I always book my ticket prebooking from redbus and this has never happened before.

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Aug 5, 2021

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Dec 06, 2020

Red Bus Customer Care's response Hi Prosenjit,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding a refund for both the ticket ID TPC[protected] & TPC[protected]. I am your redBuddy Thokchom and I have been working on your case.

As dicussed on the call, you've received a refund for both the ticket hence we are closing the case.
For any other questions you may have or help with your future travel bookings please write to us using the link https://m.redbus.in/help.

As I have processed your request, you will receive an email stating that your case has been closed, along with a survey seeking your feedback on the assistance given by me. Please spare a moment to share your valuable inputs.

Thank you for choosing redBus.

Have a great day!

Take Care,
Team redBuddy

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.