Redbus — Review of refund policy at operators lavel

Address:	NIGDI PUNE
Website:	.

My pnr no is 29747 of dt 20/10/23. During booking of ticket tech error was shown and after some time i have booked another ticket for 4 persons from pune to jalgaon on 23 oct 2023. After few times both tickets was confirmed through msg. Afterthat i have approach to customer care regarding 1 ticket was change on date 27 oct from jalgaon to pune. But reply was not satisfy and resulting is 1 ticket has been cancelled. The most highlighted is cancelled charges is 50% refund only. As compare to railway this is to costly and not for good to normal people. Hence it is requested to review my case and another amount was refund in my account at the earliest pl. My both ticket no is as per below : tsbg35609049 which is cancelled earlier and another is tsbg25704756 which is live
it is once again requested to consider the case and favourable orders please.