[Resolved]  Redbus — rude behavior from reservation counter

Today, while booking a ticket on red bus, we selected apsrtc bus services to travel from balanagar to kanigiri vide
Pnr no. 99059520
Ticket no. Tp3v55491126
Our pickup point is at balanagar, so we went to balanagar rtc (Aps&ts) reservation counter to know about the status of bus as it was half an hour late. It has to come at 7.50pm but came at 8.20pm. The persons in reservation counter @ balanagar are very rude that they are not telling us why the bus is delay but just saying us to go and ask red bus for any enquiry as we booked under red bus.com.
They said they serve only those people who book ticket at reservation counter. Then what about people like us who book online ticket for gov't services. I kindly request to provide driver's contact no. When we book ticket or provide reservation counter support so that we can use government service buses again and again.