Redbus — rude behaviour and wrong information

Address:

Howrah, West Bengal, 711101

This is shibani banerjee. My husband biswajit chakraborty booked 2 tickets of kolkata to digha from esplanade through red bus journey date 05/04/2019 at 8: 15. But after the journey started the bus caught fire and for this we need to wait for the alternative bus to come. But when the alternate bus came they just denied to give us the seat due to this bus has less seats. After that they arranged 2 seats on another bus and said we have to travel by that bus only. When we asked him to arrange asper the seat number that we have. They just denied and said "ja korar kore nin"
When we asked that m pregnant can't travel in last seat they said, "talk to red bus. We can't help"
And asked us to decide whether we want to travel by that bus or not. Due to my health condition we have no other options. So we agreed to travel.
But after some time i start feeling pain and sick due to the excessive bus jolting.
A very bad experience and very rude staff behaviour. So want to escalate. Copy of my tickets attached.