[Resolved]  Redbus — rude customer care & no timely information lead to missed travel

Address:

Delhi, Rampur, Uttar Pradesh, 244901

I booked ticket through redbus for my travel on himachal holiday volvo through redbus. The contact no. Given on the bus were either not received or unreachable. There was no clarity on bus stop (Landmark given by rampur bypass which is a 4km long road). When called redbus, the representative was extremely rude, defiant and unhelpful - when asked for bus stop, his response was "why did you book the ticket if you didn't know the stop detail", when i repeated asked him not to put me on hold "he did so defiantly", this was a late night bus, i was informed 15mins before departure time about the stop, my house is almost 30mins from the stop, instead of finding solution, this redbus representative kept arguing and being rude. My bus time was rescheduled without any intimation via call or message since this was after mid night. Ultimately i asked this person to cancel my ticket and refund me the money as there was no concrete information provided for me to safely travel - there was no bus detail, stop information, bus schedule timing, neither was there any contact with bus operator or bus driver. Cancelling my trip has cost me one office day lost and due to festival season there are no further bookings also available.