[Resolved] Redbus — seat change by bus operator at last moment

akhilesh71

from Noida, Uttar Pradesh

Address:

New Delhi, Delhi

I booked seat no.11, 12 from sonipat to shimla by pnr no. Ts[protected]vah/100188
At last moment citylandtravels change my seat no.37, 38 atback of the bus.
I become handicapped to choose that seat because i have to go very urgently for my daughter councling to juit waknaghat scheduled at 9.00am on 9th july very next day. I felt cheated by travel company. They must be punished and my money should be returned

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Aug 10, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 10, 2019

Red Bus Customer Care's response Hi Akhilesh!

Thank you for reaching out to us regarding your ticket no. TN[protected].

I understand that the poor experience during your journey would have caused an inconvenience to you, and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle-free, quality service in the future.

Trust our concerned team got in touch with you on call, in hopes of compensating for the inconvenience caused to you, we are crediting Rs.200/- to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end on 10th July 2019. Basis the policy of your bank, the amount should reflect in your account within 7 business days.

PO No. :[protected]
Refunded Amount: Rs.200/-

If you do not receive this amount within the expected time, please reach out to the customer care team of your bank to know the status of your refund.

For any other questions please write to us at https://www.redbus.in/info/redcare/

Hope I have been able to help you and this resolution made you happy.

Best Regards,
Team redBus

In case you are not satisfied with this response, please send a fresh email with subject as “Escalation” to [protected]@redbus.in.