[Resolved] Redbus — Seat Reservation

Yogesh Kumar Naharwal

Address:	Jaipur, Rajasthan
Website:	redbus service.com

I have booked two seats through redbus service from Agra to Jaipur. The bus belongs to Amar Travels. My seat no was 9, 10 but when I reached for boarding along with my wife their chep said me to take seat No 19, 20 and they behave roughly. I told them about complaint, they said you may proceed. They advised to me for don't booking through online via redbus. Here which seat we will provide you will take either you may cancel your booking. At that time my mobile network was not in proper form and my journey was so important. At last I performed my journey at seat no 19, 20. During the boarding I saw that they were giving booked seat to others as per their choice at heavy cost. And other pessangers who have already booked their seats was suffering. So please take a suitable action against him. So that they will not repeat such types in future.

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Jan 22, 2017

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Dec 13, 2016

Updated by Yogesh Kumar Naharwal Redbus customer care service mobile number is also not updated at the website. When I want to take the help of customer service of redbus which was sent to me on my mobile along with seat information which was also wrong. After proceed the journey I want to bring this matter into notice of redbus customer service their number was also not updated at the website. Then what will happen with the passengers. Both are playing game with the traveler.

Verified Support

Dec 20, 2016

Red Bus Customer Care's response Hi Yogesh,

Greetings from redBus!!

We are sorry for the delay in response.

Firstly, please accept our sincere apologies for the inconvenience caused.

We request you to kindly provide your Ticket id and registered email address so we can check and get back to you at the earliest to address your issue on priority.

Feel free to reach us at [protected]@redbus.in for any further assistance.

Regards,
redBus Team.