Redbus — Seats not allotted upon boarding bus after a valid reservation

Address:

New Delhi, Delhi

I had booked a ticket for 4 from manali to delhi on 2nd June. Upon boarding the bus we were told that our seats have been sold to people offline even after we booked it through redbus. For the 7 people to board the bus from that boarding point with valid reservation and seat numbers, the bus had only 4 vacant seats.Of the 7, 2 girls were shifted to a different bus after a lot of debates and the rest 5 were asked to adjust in 4 seats. Redbus customer care was informed of this and i was assured i will get my seats but nothing happened. Upon writing them a mail, i got a response that the concerned team is working on it and i will get a reply in 3 days(ie till 18 June) but till now there is no revert from redbus's side.