| Address: | IBIBO Group Pvt Ltd. #No 23, 5th Floor, Indiqube, Leela Galleria Hotel Leela, HAL 2nd Stage, Kodihalli, Bengaluru, Karnataka 560008 |
I book Sanjay bus through Red Bus app. While booking I selected B1 B2 as a seat number. But when bus arrived. Got to know my seats got swapped to C1 C2 without my knowledge. No intimation or information given prior to reaching boarding point.
When asked, they told bus broke down but bus did not even started as booking is less.
When I call Red Bus customer care, they could not resolve the issue. Whereas Sunjay bus directly denied to give booked tickets. I paid extra for front seats. Still I got back seats. Behaviour of bus driver and assistant was not at all appropriate. Raised the issue with Red Bus. They just mention apologies, but not talking about inconvenience I have to bear because of that.
I paid convenience fees for getting desired tickets in the bus. But still I didn't got required tickets and it was allocated to someone else without my knowledge. No information were passed.
Date of journey 27th March 2023. Bus number MH40BL7689. PNR 250099 Was this information helpful? | 
Greetings from redBus Team!
Thank you for reaching out regarding your ticket number TS4S51521812.
As we discussed during our phone conversation, we understand that your experience during the journey fell short of expectations due to the bus service issue. This is definitely not the experience we want for our customers. Your feedback has been shared with Sanjay Travels, so the quality of service can be improved.
Stay safe, stay healthy!
Your redBuddy