Redbus — Service not provided and refund not made

Address:	627004
Website:	www.redbus.in

Following is the issue with Redbus and I have been sending emails to them for 15 days. Now they stopped responding to me and not providing me the clear response. Details pertaining to the issue is given below.

Reference Number: 422854
Issue Type: Booking Issues
Category: Payment debited but ticket not issued - Need refund
Description: Service No: OTTT126 for the passenger name Ramnath on Orange Travels from Tirunelveli to Chennai. The booking is made, money deducted from bank, but I couldn't board. Bus driver forced me to got down from the bus at the midnight of 31st Dec 2016. He told the booking is not communicated to them. I'm into deep depression. It is unacceptable by law. Although, I sent all the details (including the SMS, bank statement), Redbus is not refunding my money.

Regards,
Ramnath