[Resolved] Redbus — service provider/refund

MANKAWAR BATRA

from Mumbai, Maharashtra

Address:

N 8/180 A-K-21-R AISHWARYA BHAWAN, Varanasi, Uttar Pradesh, 221005

Ticket number: tn[protected]
Complain reference: 7971167

I had filed a complain for this journey, reference number is 7971167.

The provider did not respond to any calls at all. We were standing at 12am
At complete remote location. On constantly calling for over half an hour
One number finally responded, that bus won't be there by 3am.
We had to finally take off from there, it was no place for a lady to stand
There. Late night we had to catch a train (General class).
So much inconvenience despite booking ahead. Highly unprofessional services. I understand things happen unplanned, but atleast people respond to distressed customer or leave them stranded?

And after filing complain with redbus there is no response what so ever.

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Jun 20, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

May 07, 2019

Red Bus Customer Care's response Dear Customer,

Greetings from redBus!

Ticket Id - TN[protected]

We are sorry to hear that you faced the inconveniences. We have taken your concern with the operator and have shared a strong feedback on this regards. We have also asked him to ensure that such instances never occur in the future.

We are committed to ensure a pleasant customer experience and will definitely ask the bus operator to be more careful in future.

The ticket is cancelled and initiated for the refund. We are sorry again for the distress!

Thank you for contacting us.
Team redBus.