[Resolved]  Redbus — shifting of berth booked for my son today - 23/4/18 - madurai to chennai

Address:Madurai, Tamil Nadu, 625003

I booked ticket through red bus in orange travels bus from madurai to chennai. His ticket number is:tm5j[protected]dhanush-pnr :ts[protected]kdss/7690619/ott-2012 (Sleeper)-travels: orange tours & travels
My son is just 16year old boy. I boarded him in the bus today in person and settled at his u10 allotment firmly.
After just 30 mts, i got a call from my son that he was forcibly vacated and accommodated in twin bed side to settle with some other stranger over there!
There were 19 number of single berth people taken their places comfortably, operator targeted this young boy to vacate his place without his interest.
I informed the driver sakthi p ot 10011d ph:[protected] in person to get him dropped at perungulathur promptly since he is so young to get it missed in person. He acknowledged promptly for that.
As a father, why should i allow my child to sleep with some other stranger for that i took all the precautions got chocked by this orange travel for their own benefits.
I sort a clear explanations from both read bus & orange on this and make you accountable for any mis happnings in between.
Why should i put my children's life at stake on you people's criminal benefits
Take action on orange with evidence to me and a prompt response from your end is sorted as first step immediately.
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Jun 8, 2018
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Apr 24, 2018
Red Bus Customer Care's response
Dear Customer,

Greetings from redBus.

We’d never want our customers to experience anything as such. Please share the ticket ID along with the concern in details to [protected]@redbus.in and we'll look into it.

Thank you for contacting us.
Team redBus.
Complaint comments 

Comments

I booked two tickets from Bangalore to Coimbatore in 28th March 2018. And I cancelled the tickets on 6th April 2018. The ticket number is TM4U77789644. The amount to be refunded is Rs.1330. It has been a week but I did not receive the amount yet.

Looking forward for the cooperation and quick response.

Thanks,
Vibisha

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