[Resolved]  Redbus — shivam transport rude behaviour and not dropping on said destination

Sir, i have booked ticket from babughat kolkata to chelidanga asansol which show start time 9.00pm and arrival11.30. But instead bus started at 9.35 pm and bus driver said he will drop me at destination said by online and said we don't follow online redbus instructions. They drop me at 1.55 am at highway and now i m not getting any taxi. I want my money back and remove shivam transport from redbus platform. I have uploaded my ticket. I will file case in consumer court if action against is not taken from ur side. My safety is highly compromised. I m not getting any taxi at this late at highway.
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Jun 13, 2019
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Apr 22, 2019
Updated by Krish@99
Sir they did not drop me at said destination .I m not getting any medium to go to my home .They should drop me at chelidanga but they drop me at 1.55 am on highway .Shivam transport should be removed form online platform.They behave very rude with me.
They show wrong time they show 2.5 HR journey time and cover distance in 5 hrs .charging more money than other bus 550.Kindly look into matter otherwise no one will believe on your reputed side
Verified Support
May 08, 2019
Red Bus Customer Care's response
Hi Krishnan,

Greetings from all o[censored]s, here at redBus!

Thank you for reaching out to us regarding the refund for your ticket no. TN5K30080623.

I understand that the poor experience during your journey would have caused an inconvenience to you and I am truly sorry. Your feedback regarding this experience has been duly noted and communicated to the bus operator. We’ll work harder to educate bus operators on providing hassle free quality service in the future.

As discussed on call, in hopes of compensating for the inconvenience caused to you, we are crediting Rs. 200/- to the mode of payment used by you for this transaction, as an exceptional gesture. The amount has been processed from our end on 8th May, 2019.

Basis the policy of your bank, the amount should reflect in your account within 7 business days.

Details of the transaction are given below:

• PO No. :[protected]
• Refunded Amount: Rs. 200/-
• ARN No. or Refund Reference no.:[protected]

In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the ARN No. or Refund Reference No. given above.

I hope this solution made you happy!

Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.

Have a great day!

Take Care
Team redBuddy
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