[Resolved]  Redbus — Subject: Urgent Complaint - Inadequate Support and Consequences of Travel Disruption

Address:	Redbus India Private Limited Indiqube Leela Galleria, 5th Floor, #No 23, Old Airport Road, HAL 2nd Stage, Kodihalli Village, Varthur Hobli, Ward No: 7
Website:	m.redbus.in

Subject: Urgent Complaint - Inadequate Support and Consequences of Travel Disruption

Dear Consumer Rights Complaints,

I am writing to file a formal complaint regarding the inadequate support I have received and the consequences I have faced due to a major disruption in my travel plans, specifically concerning my experience with redBus. It is o[censored]tmost importance that someone from your team addresses my concerns promptly. I am deeply disappointed and frustrated with the response I have received so far, and I urge you to take immediate action to rectify this situation.

I attempted to address my concerns directly with redBus through their designated channels, but unfortunately, I have not received a satisfactory resolution. Despite following their instructions to use their app or website for complaints, my situation remains unresolved. The lack of a timely and effective response from redBus has caused significant inconvenience and has put me in an extremely difficult position.

I placed my trust in redBus to provide reliable and efficient service, especially during urgent travel situations. However, my recent experience has shattered this trust. The absence of a confirmed ticket through redBus has resulted in the postponement of my travel, leading to substantial personal and financial losses and negatively impacting my personal and professional life.

The repercussions of this travel disruption have deeply saddened me, and I hold redBus responsible for the consequences I have endured. The lack of appropriate support and resolution has not only caused financial losses but has also affected my mental well-being and overall trust in their services.

I am requesting your intervention in this matter and urge you to take immediate action to address the predicament I find myself in. I expect redBus to compensate me for the financial losses incurred due to the disruption of my travel plans. Furthermore, I kindly request a thorough investigation into the breakdown of redBus's support system, and I seek assurance that such incidents will not be repeated in the future.

I trust that Consumer Rights Complaints will acknowledge the gravity of this situation and promptly address my concerns to ensure a fair resolution. I anticipate your intervention and a comprehensive response outlining the steps that will be taken to rectify this matter and provide appropriate compensation for the losses I have suffered.

Thank you for your immediate attention to this matter. I expect a prompt and satisfactory resolution to my concerns.

Here is the Transaction details.

"Rs 533.05 debited from your A/c using UPI on[protected]:55:54 to VPA redbus.[protected]@axisbank - (UPI Ref No[protected]Federal Bank"

Yours sincerely,

Aravind S
+91-[protected]