Redbus — Sudden change of bus in between trip and loss of reservation

Redbus — Sudden change of bus in between trip and loss of reservation

S Subham Pal Mar 5, 2022 Mar 7, 2022 This thread was updated on Mar 7, 2022

I have been booking Volvo bus services via RedBus for traveling from Durgapur(West Bengal) to Kolkata, but for last few months the bus gets changes in between trips and the reservation is lost in the transfer. Even after charging around Rs 130 more than the actual bus fare, Redbus is not taking any responsibility to make sure the service is not disrupted. The change of bus in between road, transfer of own luggage, and no reservations in the changed bus, has lead to mental harrasment for me and it makes no sense to make reservations. Hence, i would like to file a complaint against Redbus so they can take responsibility of the overpriced but disrupted service and compensate for my harrasment too Was this information helpful? No (0) Yes (0)
Red Bus customer support has been notified about the posted complaint.
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Red Bus Customer Care

from Bengaluru, Karnataka

Mar 7, 2022

Verified Support

Hi,

Greetings from all o[censored]s, here at redBus!

We definitely understand your disappointment. We would request you to share the registered email ID/ ticket ID with us to contact you.

You can also write to us at [protected]@redbus.in with the registered email ID/ticket ID details.

With regards,
Team redBus

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.