[Resolved]  Redbus — Suddenly boarding point change

Hello sir mam
I booked 2 ticket from darbanga to delhi on 23rd may from new travel india (RED BUS). The bus owner or supersvisor suddenly change the boarding place . The new boarding place is far 1 to 1.5 hours . Then i call the red bus customer care, the customer care take conference call to driver, the owner said that if you don't reach the new boarding place then cancel the ticket, i do the same but don't recieved refund till date. I call again customer care after 2 days then customer care again take conference with driver, now the owner of bus lying all communication and said that i dont refund not a single penny to you, you can call customer care again and again i dont care . This is the behaviour he shows to customer in front of red bus customer care . Pls help me and refund my money back .
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Aug 20, 2023
Complaint marked as Resolved 
Red Bus customer support has been notified about the posted complaint.
Verified Support
Jul 18, 2023
Red Bus Customer Care's response
Hi,

Greetings from redBus Team!

We are checking on your concern and we will get back to you soon with updates.

Please allow us some time.

Thank you
Team redBus!

Note:-We never ask for UPI PIN or Account details over the phone. Please do not share the same.
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