[Resolved] Redbus — the bus trip was cancelled even before the date of booking

Pramarajan

from Kollam, Kerala

Address:

Kannur, Kerala, 670622

Redbus mticket
Route: pala to kannur
Ticket no: tm[protected]
Passenger: pramarajan (50, male)
Pnr: 83hyhsum
Travels: jyothika travels
Departure: 07:55 pm jul 14, 2018
Seat numbers: 12, 11
Total fare paid: rs.1100.0
Boarding point: brilliant tutorial
Landmark: brilliant tutorial
Address: near brilliant tutorial
Boarding point contact: [protected], [protected]
Jyothika travels customer care: -
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You can reschedule the ticket till 13 jul 2018 07:55:00 pm
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The above ticket was cancelled by jyothika travels as the trip was cancelled even before the date of booking.. But in red bus booking the trip was not deleted...
The next day after booking the tickets i got a call from jyothika and informed that they are cancelling the tickets and gave the message below...
Even after 13 days my refund is not yet credited in account
Kindly do nèedful
Message :_
Your ticket with ticket# 83hyhsum, pnr 83hyhsum was cancelled, on 09-jul-2018.

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Aug 31, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2018

Red Bus Customer Care's response Dear Customer,

Greetings from all o[censored]s, here at redBus!

We apologize for the inconvenience caused. We would like to inform you that for the ticket id: TM[protected] we have initiated the refund today and will reflect within 7 bank working days to the source account.

Once again, thank you for choosing redBus and we deeply apologize for the inconvenience caused to you.

Have a great day!

With regards,

Team redBus.