Redbus — The bus was not available and refund has not been given

Address:

IBIBO Group Pvt Ltd, # 516, 5th floor, Fortune Ambience, Near Hotel Surya, Dhakkan wala kuan South Tukoganj, Indore 452001 - MP

I had booked a bus from Indore to Bhopal on 22 Oct at 9:00 AM as I was scheduled to travel Bhopal to Hyderabad with my wife and my train was scheduled to depart at 17:05 PM from Bhopal and when I got ready to leave from Indore I received a message around 7:00 AM that bus is delayed by 2 hours so I reached the boarding point at 11:00 after waiting for some time I called the bus operator which is Verma Travels they said bus is delayed and will take more time so they have another bus that has two seating seats you can board the same even though I had booked ticket of sleeper class but I was ready to go in seating class and around 12 I board the alternative verma bus as instructed by operator after entering the bus I found only one seat available I told cleaner that it has only one seat he had no clue what do and was keep driving on I ASKED HIM TO EITHER PROVIDE THE SEAT OR STOP THE BUS AND DROP HE DROPPED ME AND MY WIFE 1.5 KM AWAY FROM OUR BUS BOARDING POINT AND ME AND MY WIFE HAD TO WALK BACK WITH LUGGAGE TO THE BOARDING POINT YOU DON'T BOOK SLEEPER CLASS TO SUFFER LIKE THIS. when I reached boarding point I called redbus they said the bus operator is not responding to them, when I called several time the red bus they said you can board the alternative option and we will resolve your issue. after 1 day I didn't receive any solution finally I had to cancel my plan to go to Hyderabad I am expecting 100% refund of not just only bus tickets but also the train tickets I had booked from bhopal to hyderbad and hyderbad to bhopal. and now 4 days red bus called me and said that they have investigated the matter with bus operator and the operator is saying I had boarded the journey which is completely false there investigation is not truthful I asked him to provide proves of claim that bus provider has given I have all the proves with that I could not take the journey as bus and seating was not available I had to cancel my train tickets I have screenshots of that and I also have screenshots of calls which made around 1: 00 AM. and I can provide all other proofs the red bus customer care was so unprofessional and rude.