Verified Support
Jan 17, 2020
Red Bus Customer Care's response Hi Nevin,
Greetings from all o[censored]s, here at redBus!
Thank you for reaching out to us regarding the failure of your trip id [protected].
We understand that this transaction failure would have caused an inconvenience to you, and I am truly sorry.
We acknowledge that when you attempted the transaction, money was deducted from your account but the ticket was not issued, due to a technical error. We have received this amount in our account, but we are unable to use it for booking.
The refund for this amount has been initiated from our end on 15th January to the mode of payment used by you for this transaction.
Basis the policy of your bank, the amount should reflect in your account within 7 business days.
Details of the transaction are given below:
• PO No. :[protected]
• Refunded Amount: Rs. 650/-
• Refund reference no.: 19fe7fd1-de92-488d-9e06-
In case, you do not receive the amount within the designated time period, you can contact your bank to know the status of your refund using the refund reference number given above.
Regarding your ticket booking, I request you to make a fresh attempt. Heartfelt apologies for the trouble.
Once again, I thank you for choosing redBus and hope you accept my sincerest apologies.
Have a great day!
With thanks,
Team redBus
Post your Comment