[Resolved] Redbus — there are two cancellations of my tickets but i have received only one refund

VishalKhatri1994

from Delhi, Delhi

Address:	New Delhi, Delhi
Website:	redbus.in

Dear concern,

I made two ticket bookings both amounting rupees 2358.00. On 28th december'2017 from redbus

On first try amount was debited from my account but ticket was not issued.
On second try bus ticket was confirmed

Ticket no: tkdq65273322
Pnr no: mdrn[protected]/sbd

But unfortunately bus was cancelled due to mechanical issues.

Few days back i have received one refund amount.

So, please let me know the status of the other refund.
For your reference,
I have got two transaction id and reference id.

1. Trans id[protected] reference id -[protected]
2. Trans id[protected] reference id -[protected]

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Feb 6, 2018

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Verified Support

Jan 02, 2018

Red Bus Customer Care's response Dear Vishal,

Greetings from redBus.in!

Ticket ID : TKDQ65273322

We would like to inform you that the refund for the above ticket has been initiated on December 29, 2017 and the refund for the duplicate transaction has been auto initiated on December 28, 2017. The refunded amount will reflect in your account in 7 business days from the time of initiation as per the standard banking procedures.

The refund reference number are as below :

Refund Auto initiated (Duplicate transaction) : 74056637363736258340303
Refund reference for ticket generated : 74056637364736360682641

We would request you to get in touch with your bank with the above ARN shared for further assistance if still the problem persists.

We hope this helps and thank you for your co-operation.

Regards,
Team redBus.