[Resolved] Redbus — they made wrong ticket on night journey

balaji sowrirajan naidu

from Jayamkondacholapuram, Tamil Nadu

Address:	65, 25 th street, Chennai, Tamil Nadu, 600091
Website:	Redbus.in

I have booked 2 tickets on date of 04. Oct.2019.in the redbud site they made wrongly show the ticket. Continuesly they shown night journey ticket in between they shown morning ticket. So, i have asked the redbus and apple bus operator. Sir i need to reschedule the ticket today night. We are unable to cancel the ticket. U cancel before oneday but i have booked same day that is the policy they said and they you will complaint any where no one refund the amount. Please help and refund the amount asap.

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Nov 22, 2019

Complaint marked as Resolved

Red Bus customer support has been notified about the posted complaint.

Oct 04, 2019

Updated by balaji sowrirajan naidu And also the shown ticket list

Oct 04, 2019

Updated by balaji sowrirajan naidu Please check this image

Verified Support

Oct 10, 2019

Red Bus Customer Care's response Hi Balaji,

Greetings from redBus!

We are sorry to hear about your issues and truly regret this. However we would like to inform you that as per bus operator's cancellation policy, cancellation window expired at 10:30 PM on 3rd Oct 2019. Hence this ticket was not canceled. We're unable to initiate refund for this reason and we request your kind understanding in this regard.

Thank you,
Team redBus